XTREME COMMUNICATIONS is committed to minimise the down time your valuable investment or business assets by servicing you with the best possible turn around time.

PRODUCT WARRANTY

The warranty entitles the original XTREME COMMUNICATIONS product purchaser to the following benefits in addition to your legal rights under applicable Australian State and Territories Legislation.

If the product is Dead On Arrival (DOA), that is, product fails within 7 day of purchase, simply call XTREME COMMUNICATIONS for DOA service authorisation number (product will be replaced using all reasonable endeavours if stock is available). We will require a customer invoice for our records to give you a DOA authorization number.

XTREME COMMUNICATIONS warrants the product against defects in materials and workmanship for a limited period. Any product which does not have XTREME COMMUNICATIONS logo on it , but is being sold by XTREME COMMUNICATIONS is subject to the respective  products factories warranties .(if there is any inquiry regarding this, please don't hesitate to contact us for clarifications)

If a return to XTREME COMMUNICATIONS is authorized, inward freight to the XTREME COMMUNICATIONS  office shall be prepaid by the customer, and insure the shipment or accept the risk of loss or damage during such shipment and transportation. Outward freight is prepaid by XTREME COMMUNICATIONS at its designated carrier, within Australian territory.

XTREME COMMUNICATIONS will repair or replace the defect or nonconformity product within an acceptable time frame.

Acceptable time frame:- will be dependent on manufacturer of non-conforming goods and time can vary before a suitable replacement is available, if you have any inquiries please don't hesitate to contact us.

LIMITED WARRANTY & LIABILITY

Any defect or damage of the product resulting from misuse, improper user installation, unauthorized modification, maintenance or packaging, external electrical fault, disasters, accidents, operation or storage of the product in unsuitable environments, use of incompatible software or software with virus nature are not covered by this warranty.

Unless special warranty terms are specified on the sales invoice, XTREME COMMUNICATIONS offers 1 year limited warranty for all products. The warranty covers all parts and labour for the first year of service.

In no event shall XTREME COMMUNICATIONS be liable for any loss of use or loss of profits resulting from a defective product, nor any consequential damages in conjunction with the usage of the product.

WARRANTY PERIOD

Warranty period starts from the date of purchase. Different products carry different warranty period from the manufacturers.

DOAService:
While product arrives dead, or not performing to its standard, or missing items, call XTREME COMMUNICATIONS immediately within 7 days of purchase. Consumable products and softwares are warranted to be defect free in the DOA period for replacement only. See clause 1.0 above for details of DOA Service.

STANDARD WARRANTY (RA) PROCEDURE

To get faster service we recommend you log a call through the Service Dept.. Alternatively you can apply for Return Authorisation Number (RA) with the following details:

•  Serial number and the model name of the faulty product
•  Your name, company, address, phone and/or fax number
•  Your original purchase invoice
•  Detailed fault description
•  Pack the faulty goods properly with the RA number clearly marked on the exterior of the packing box.
•  Return the Box within two weeks. Failure to return within two weeks will deem the RA number invalid.
•  Our service staff will contact you if they detect the following situations before service commences:
•  Discrepancy in the product
•  Discrepancy in the fault description
•  A quotation for a non warranty situation
•  A possible delay in service

SYSTEM WARRANTY

XTREME COMMUNICATIONS may revise and/or discontinue Products at any time without notice as part of XTREME COMMUNICATIONS’s policy of on-going Product up-date and revision. Revised or updated Products will have the functionality and performance of the Products ordered. The Customer accepts that XTREME COMMUNICATIONS's policy may result in differences between the specification of Products delivered to the Customer and the specification of Products ordered.

This Standard Warranty does not cover damage, fault, failure or malfunction due to external causes,including accident, abuse, misuse, problems with electrical power, servicing not authorized by XTREME COMMUNICATIONS, usage and/or storage and/or installation not in accordance with Product instructions, failure to performrequired preventive maintenance, normal wear and tear, act of God, fire, flood, war, act of violence or any similar occurrence; any attempt by any person other than XTREME COMMUNICATIONS personnel or any person authorised by XTREME COMMUNICATIONS, to adjust, repair or support the Products and problems caused by use of parts and components not supplied by XTREME COMMUNICATIONS. The Standard Warranty does not cover any items that are in one or more of the following categories: software; external devices; accessories or parts added to the Product after the Product is shipped from XTREME COMMUNICATIONS; accessories or parts that are not installelled at the XTREME COMMUNICATIONS warehouse.

The warranty term for a spare part used in repairing Products ("Replacement Part") is 14 days from its installation in the Product or the remainder of the warranty term for the Product into which it is installed, whichever is longer. XTREME COMMUNICATIONS  owns all parts removed from repaired Products. XTREME COMMUNICATIONS uses new and/or reconditioned parts made by various manufacturers in performing warranty repairs and building replacement Products.

For the avoidance of doubt, the warranty term of a Product is not extended after its repair or replacement.

Customer will pay XTREME COMMUNICATIONS for an Advanced Replacement Part when the part replaced is not returned by Customer to XTREME COMMUNICATIONS within 10 days after the date the Advanced Replacement Part was invoiced to Customer by XTREME COMMUNICATIONS.

Advanced Replacement's are at the discretion of XTREME COMMUNICATIONS and will be look at on a case-by-case basis. Prices of the part replaced will be at XTREME COMMUNICATIONS's then current standard price and will incur an administration fee of $10.

Customer shall back up all data stored in the Products to be shipped and remove any removable media, such as diskettes, CDs, DVDs from the Products before returning or submitting the Products for repair or replacement.

XTREME COMMUNICATIONS does not accept any liability for data, software, removable media, such as diskettes, CDs or DVDs which are lost, corrupted, deleted or altered during repair. Customer accepts full responsibility for Customer software and data. XTREME COMMUNICATIONS is not required to advise or remind Customer of appropriate backup and other procedures.

XTREME COMMUNICATIONS  does not give any warranty that the Products are fit for any particular purpose and this Standard Warranty is given in place of all warranties, conditions, terms, undertakings and obligations implied by statute, common law, trade usage, course of dealing or otherwise including warranties or conditions of merchantability, fitness for purpose, satisfactory quality and/or compliance with description, all of which are hereby excluded to the fullest extent permitted by law.

The Customer agrees that, in relation to Third Party Products purchased through XTREME COMMUNICATIONS, where such of the Products are covered by a relevant manufacturer's warranty, then the Standard Warranty shall not extend to such Products and such manufacturer's warranty shall be the sole warranty in respect of such Products. The Customer shall utilize that warranty for the support of such Products and in any event not look to XTREME COMMUNICATIONS for such warranty support.

SERVICE AND TECHNICAL SUPPORT

SERVICE OFFERINGS

XTREME COMMUNICATIONS shall provide the following standard Service Offerings in respect of the Products:-

REMEDIAL SUPPORT

During the term of the Standard Warranty, upon receipt of notification from the Customer that the Products have failed or are malfunctioning (not excluded by clause 2.1), and in the event that the fault is unable to be rectified using Telephone Support, XTREME COMMUNICATIONS undertakes to use all reasonable endeavors during the Standard Service Hours to make such corrections, repairs or adjustments to or replace such parts of the Products as may be necessary to restore the Products to their proper operating condition. The extent of such support and whether this is achievedremotely or by an on-site visit depends upon the particular Service Offering chosen and purchased by the Customer(as evidenced on the Customer's quotation/Invoice)   Exceptions to All Warranty Systems.

The Service Offerings do not include:

• Provision of Services at places other than the Location except where  XTREME COMMUNICATIONS specifically agrees otherwise;
• The correction or avoidance of software defects or errors or the loading or re-loading of a Customer's application software or the Customer's data or any re-configuration of the Products beyond loading the operating system software as carried out before shipment; and a charge will be applied to products that are found to be not faulty, or determined at the discretion of  XTREME COMMUNICATIONS to be a software fault, in accordance with the charges scheme.
• Repair or replacement of LCD screens, Flex Cables and other repair parts
• Collection of Products by XTREME COMMUNICATIONS, or its appointed carrier, under any of the Service Offerings, shall not be construed as invalidating the exceptions stated above and shall not imply that XTREME COMMUNICATIONS  accepts the validity of the customer's claim.

REPLACEMENT

XTREME COMMUNICATIONS reserves the right to replace the whole of the Products or any part or parts thereof which may be found to be faulty or in need of investigation even where only a part of the Products are faulty or in need of investigation.

XTREME COMMUNICATIONS, in effecting such replacement, is under no obligation to supply Products or any parts thereof which are identical in all respects to the faulty Products. XTREME COMMUNICATIONS reserves the right to supply used or reconditioned parts or Products. XTREME COMMUNICATIONS shall ensure that any Products or parts thereof used in replacement shall have substantially the same fittings and at least an equivalent specification to the faulty Products or parts thereof. XTREME COMMUNICATIONS reserves the right to supply Products or parts thereof manufactured by whomsoever it shall, from time to time, deem appropriate.

The products or parts supplied to replace the Products or any part thereof shall become the property of the Customer. The Products or any part or parts thereof removed shall become the property of XTREME COMMUNICATIONS.

 Any part or parts removed must be returned to XTREME COMMUNICATIONS by Customer within ten (10) days of the replacement in accordance with 9.4 above which provisions apply.

EMERGENCY SERVICES

XTREME COMMUNICATIONS may, at its sole discretion, provide emergency corrective service outside the Standard Service Hours. XTREME COMMUNICATIONS shall respond to a request for such Emergency Services as soon as practicable after its receipt of such request.

All requests for Emergency Services shall be made during the Standard Service Hours.The Emergency Services shall be provided at XTREME COMMUNICATIONS's standard scale of charges for such service from time to time in force. Such charges shall take into account not only the time that XTREME COMMUNICATIONS's service engineer spends at the Location but also his or her travelling time to, and where appropriate from, that Location.

TERMINATION OF SERVICE

If the Customer breaches any or all of the provisions under these Terms and Conditions or the applicable Service Offering or if XTREME COMMUNICATIONS, on reasonable grounds, suspects that the Customer is in breach of the said provisions, the service provisions under these Terms and Conditions and the applicable Service Offering shall be terminated and the Customer shall have no right to make any claims thereunder against XTREME COMMUNICATIONS in any manner whatsoever.

LIABILITY

XTREME COMMUNICATIONS  and Customer agree that XTREME COMMUNICATIONS  will not be liable for Products not being available for use, or for data or software which is lost, corrupted, deleted or altered. XTREME COMMUNICATIONS shall not be liable to the Customer for any incidental, indirect, special or consequential damages arising out of or in connection with the purchase, use or performance of Products or Services, even if XTREME COMMUNICATIONS has been advised of their possibility.

Any service response times stated by XTREME COMMUNICATIONS in the Service Offerings are approximate only and shall not form part of the Contract. XTREME COMMUNICATIONS will use all reasonable endeavours to meet the stated response times but shall not be liable for any direct or indirect loss or damage arising from its failure to meet such response times, howsoever occasioned.

Any typographical, clerical or other error or omission in sales literature, quotation, price list, acceptance of offer, invoice or other documents or information issued by XTREME COMMUNICATIONS shall be subject to correction without any liability on the part of XTREME COMMUNICATIONS.

Customer acknowledges that the limitation of liability contained in this clause is reasonable and that the limitation provisions have been taken into account by XTREME COMMUNICATIONS in pricing the Products.

This literature is subject to change without notice. XTREME COMMUNICATIONS assumes no responsibility for editorial errors or omissions herein.

PRODUCT RETURNS

• “XTREME COMMUNICATIONS” provides a 3 month RTB warranty on all products unless stated otherwise.
• Goods returned under warranty will be repaired or replaced at “XTREME COMMUNICATIONS“ discretion
• An RA# (return authorization number) must be obtained from our Service Department before any goods are returned.
• This RA# must be clearly written on shipping label, NOT ON THE PRODUCT PACKAGING, and a copy of original invoice must be supplied.
• If an RA# can’t be identified  XTREME COMMUNICATIONS  will be unable to accept delivery.
• Goods should be properly packaged for return, as goods damaged in transit will not be accepted.
• XTREME COMMUNICATIONS is unable to accept any returned goods that are not in their unmarked original packaging and in complete "as new" condition.
• An RA# does not guarantee either credit or replacement. It is simply an authorization to return goods to XTREME COMMUNICATIONS.
• XTREME COMMUNICATIONS  will void warranty of any product that has been mishandled, modified or interfered by unauthorized personnel.
• The removal of any factory seals, serial numbers or warranty stickers will also void the warranty.
• Products returned for credit may incur 15% restocking fee at the discretion of XTREME COMMUNICATIONS.
• Warranty is void on any item physicaly damaged.

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